HELP AREA

You can conveniently place your order through our website, mobile app, by phone or by email. Make sure you provide all the required information to speed up processing.

You will receive a written order confirmation by email within 1-2 working days after placing your order.

To confirm or change your delivery date, please send us an email to anfrage@oelmaennchen.de with your order number. We will plan the change accordingly and confirm the new date to you.

Unconfirmed delivery dates may incur additional charges or result in the cancellation of your order. It is important that you let us know your availability as soon as possible to avoid such problems.

You can choose between flexible delivery and a fixed appointment order. Flexible delivery takes place within 1 to XX working days and between 7:00 a.m. and 6:00 p.m. For a guaranteed delivery time, we recommend the appointment order option.

As soon as you have been informed of the delivery date, we will inform you of a three-hour timeframe at least 24 hours before delivery - by telephone or email.

Yes, special delivery requests can be considered, however they are based on availability and may cause additional costs. Please contact us with your requirements and we will do our best to fulfil them.

Yes, if you would like fixed dates for your current order, please contact us at anfrage@oelmaennchen.de with your order number to receive a personalised service.

In the case of cancellation, we charge a fee to cover the planning and preparations already made. In the event of cancellation at short notice, a cancellation fee of 15% of the order value, but at least €179.99 will be charged in accordance with our General Terms and Conditions.

It is not necessary for you to be there in person. A trusted person can grant access and make the payment. Please inform us of this in good time to avoid any misunderstandings.

If you have any special requirements, please let us know in advance so that we can plan the delivery accordingly. Please note that this may generate additional costs.

Payment can be made in cash, in advance or by debit card.

Additional charges may apply for special requirements or due to external factors such as carbon tax. Please check your invoice details or contact us for specific enquiries.

If you would like to change the quantity ordered or extend the delivery window, please contact us at anfrage@oelmaennchen.de to discuss your options.

You will receive notification by email or phone at least 24 hours before the scheduled delivery. Please ensure your contact information is up to date and check your email inbox and SPAM folder regularly.

You can contact us at any time by email at anfrage@oelmaennchen.de or by phone at +49 6585 2749 818.

If you would like to change the quantity ordered or extend the delivery window, please contact us at anfrage@oelmaennchen.de to discuss your options.

Comments made when placing an order are only requests that will be taken into account if possible. Implementation cannot be guaranteed.

No, the 3-hour timeframe is only a rough estimate and is not binding. Depending on the circumstances (traffic, time spent at other customer's premises), delivery may take place outside of the time window. Delivery is binding between 7 a.m. and 6 p.m.

You have a minimum quantity of 10% without a surcharge. You only pay a surcharge if you fall below this 10%. This is 15% per 100 litres of your Brutto 100 litre price.

Working days are Monday to Friday, excluding Saturdays, Sundays and public holidays.

If you do not accept the delivery appointment for the second time, you will be charged a fee of €94.99 gross as compensation for expenses.

If you are not present at the location on a confirmed delivery date, we will have to charge you €94.99 for the second delivery.

If your tank system is defective, we must stop refueling immediately and arrange a new appointment after your tank system has been repaired. A fee of €94.99 will be charged for the second visit.

Tours that are unexpectedly cancelled due to technical defects in the truck, environmental influences or bottlenecks at the tank farms will be rescheduled as quickly as possible.